Pasakay Padala Pabili?
GRides na!

GRIDES is a ride hailing and delivery app aimed on giving the passenger/clients, riders the utmost benefit on their ride/delivery needs. NOTE : GRides is an app only that serves as guide on payments. WE DO NOT SUPERCEDE LTFRB Required Documents.

🔒 Our Policies

Transparent, fair, and rider-first — everything you need to know

Privacy Policy

Updated 2026 • GDPR Compliant
Your Data Safe
No Spam

GRides / KNIGHTS SYSDEV operates genrides.online. We respect your privacy and are committed to protecting your personal data.

Information We Collect

Personal Data: Name, email, phone, address — only what you provide to book a service.
Usage Data: IP address, browser type, pages visited to improve our service.
Cookies: We use cookies to remember preferences and keep you logged in.

How We Use Your Data

  • To provide & maintain GRides services (Pabili, Pasakay, Padala)
  • To notify you about changes & provide 24/7 support
  • To analyze & improve performance and security

Retention & Security

We retain data only as long as necessary. No internet transmission is 100% secure, but we use SSL encryption and secure servers.

Refund & Return Policy

30-Day Return • Fair & Fast
0956 711 0316

Thank you for choosing GRides! Not satisfied? We're here to help — fast and fair.

1. Returns: You have 30 calendar days from receipt to return eligible items.
2. Refunds: Once we receive your item, we inspect it and notify you of approval/rejection within 24-48 hrs. Refund via original payment method.
3. Shipping: Shipping costs are non-refundable unless error is ours.
4. Services: For rendered services (Pasakay/Padala), written cancellation required 1 week before implementation.

How to Request

Contact us with order # + photo proof. Our support team responds in under 2 hours.

Need Help Now?
0956 711 0316
Mon-Sun 6AM-10PM • GRides Support
Chat

GRides reserves the right to update these policies. Changes posted on this page take effect immediately.

VIDEOS

Watch our journey • Gensan • Iloilo • Parade

Contacts

Email HR
hrmgr@genrides.online
Email OPS
sysad@genrides.online
Phil (SMS)
+63 956 711 0316
Main Address
Sparrow St., Isabel Village, Palao, Iligan City.